What is the return window?

Most new, unused items may be returned within 30 days of delivery, subject to inspection and policy requirements.

Are restocking fees charged?

Customer-initiated returns may incur up to a 25% restocking fee. No fee applies to Midwest Wheel errors or defective products.

How do I request a Return Goods Authorization (RGA)?

To obtain an RGA, contact your Midwest Wheel representative or email returns@midwestwheel.com with your invoice and part details.

return-policy - Midwest Wheel

Return Policy

Clear, fair, and transparent — our return policy ensures confidence with every purchase.

General Policy

At Midwest Wheel Companies, we are committed to providing high-quality products and customer satisfaction. If you receive an incorrect, damaged, or defective item, or need to return a part that does not meet your needs, we will work with you to resolve the issue quickly and fairly.

Most new, unused items may be returned within 30 days of delivery, subject to the conditions below. All returns are subject to inspection and must comply with the requirements of this policy.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

The item must be unused, uninstalled, and in its original packaging.
All components, accessories, and documentation must be included.
Returns must be accompanied by a copy of the invoice or packing slip.

The following items are non-returnable:

Electrical or electronic components that have been opened or installed
Special-order, custom, or non-stock items
Hazardous materials including oils, chemicals, and aerosols
Any item marked “Non-Returnable” at the time of sale

Return Authorization

All returns require a Return Goods Authorization (RGA) number. To obtain an RGA:

Contact your Midwest Wheel sales representative or local branch, or email returns@midwestwheel.com.
Provide your invoice number, part number(s), and reason for return.
Unauthorized returns may be refused or subject to additional fees.

Restocking Fees

Standard restocking fees may apply depending on the reason for return:

0% restocking fee for Midwest Wheel errors, defective parts, or shipping damage.
Up to 25% restocking fee for customer-initiated returns (ordered in error, no longer needed, etc.).
Higher fees may apply for special-order, drop-ship, or non-stock items.

Refunds and Credits

Once your return is received and inspected, approved refunds will be processed within 5–10 business days. Credits will be issued to your original method of payment or your Midwest Wheel account. Shipping and handling charges are non-refundable unless the return is due to an error on our part.

Exchanges

If you need to exchange an item, please contact your local branch or sales representative. A new order will be processed, and credit will be issued once the original item is received and approved.

Shipping Your Return

All authorized returns should be shipped to your nearest Midwest Wheel branch unless otherwise directed. We recommend using a trackable carrier and retaining your tracking information until the return is processed.

Contact Information

If you have any questions or need assistance with a return, please contact us:

Phone: 1-800-888-0267
Email: returns@midwestwheel.com
In Person: Visit or contact your nearest branch location.

Policy Updates

Midwest Wheel Companies reserves the right to modify or update this Return Policy at any time. All changes will be posted on this page with the updated effective date shown above.